Effective Date: 10/17/2025
Last Updated: 10/17/2025
This Privacy Policy describes how Dr. Sylvia Garnis Jones Inc., doing business as Dermatologie Skin + Hair Solutions (“Dermatologie,” “we,” “our,” or “us”), collects, uses, and protects the personal information you provide when you visit our website, interact with our social media ads, or purchase treatment packages and services through our online payment system (Stripe).
1. Information We Collect
We collect personal information directly from you when you:
- Book an appointment, consultation, or purchase a treatment package.
- Subscribe to our email list or respond to promotions or advertisements.
- Fill out intake forms, surveys, or contact forms on our website.
- Make a payment through our secure Stripe portal.
Information we may collect includes:
- Full name, date of birth, email address, phone number, and home address.
- Medical or skincare-related details you voluntarily provide for consultations.
- Payment information (processed securely by Stripe; we do not store full credit card details).
- Website usage data (via cookies and analytics tools such as Meta Pixel and Google Analytics).
2. How We Use Your Information
We use your information to:
- Provide, personalize, and improve our medical and cosmetic services.
- Process payments securely and issue receipts.
- Schedule appointments and communicate with you about your treatments.
- Send you promotional offers, updates, or educational content (only if you opt-in).
- Comply with professional, legal, and regulatory obligations as a medical clinic.
We will not sell, rent, or lease your personal information to third parties.
3. Payment Processing
We use Stripe to process payments securely. Stripe may collect and store certain financial information in accordance with its own privacy policy. You can read Stripe’s Privacy Policy at https://stripe.com/privacy.
We do not store or have direct access to your full payment card details. All transactions are encrypted and handled over secure SSL connections.
4. Advertising and Analytics
We use Meta (Facebook/Instagram) and Google advertising tools to help reach people who may be interested in our services. These platforms may use cookies or tracking pixels to collect anonymized browsing data, which helps us measure the effectiveness of our ads.
You can control or disable ad tracking in your browser or social media account settings.
5. Data Retention and Security
We retain your information only as long as necessary to fulfill the purposes outlined above or as required by law and medical regulations.
All digital data is stored in secure, access-controlled environments, and any paper records are kept in locked facilities. We follow strict confidentiality and data protection standards consistent with College of Physicians and Surgeons of British Columbia (CPSBC) guidelines.
6. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access, correct, or request deletion of your personal information.
- Withdraw consent to receive marketing emails at any time.
- Request details about how your data is used.
To exercise these rights, please contact us using the information below.
7. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when it was most recently revised.
9. Contact Us
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact:
Dr. Sylvia Garnis Jones Inc.
dba Dermatologie Skin + Hair Solutions
Address: 203-1447 Ellis Street
Email: info@dermatologieclinic.ca
Phone: 604-355-1782
